How long will it take to get my money?

The average turnaround is 2 – 3 weeks, provided you’ve uploaded everything required. There’s been cases where Canada Post has lost mail, and in those cases it can take longer. If your claim amount is large and you require expedited processing, contact a LEC member and make the arrangements.  —  UP ↑

How do I sign up for or log in to MY CLAIMS?

Your account is created as soon as you submit your first expense claim. Future claims will be saved to the same account (provided you continue using the same email).

Your username is your email address.

Your password will be randomly generated. You can change it after logging in. Use Forgot Password if needed.  —  UP ↑

MY CLAIMS says my expense has been approved, but I still haven’t received my cheque. How much longer will it take?

It can take up to 14 days after your claim has been approved to receive your cheque in the mail. If it’s been longer than that, or you have reason to believe the cheque has been lost in the mail, and we’ll send you a new cheque.

If your expense claim has been marked approved, a digital copy of your cheque has been uploaded to your claim file. It’s a good idea to confirm the details (name, spelling, dollar amount) and notify me if there is any issue. This isn’t required.  —  UP ↑

Why do I have to wait for a cheque? What about electronic payments or e-transfer?

OPSEU (our provincial union) has rules about how Locals are allowed to move money out of our accounts. Our cheques require two-person authorization and the available electronic solutions in the market for this are lackluster and cost-prohibitive. On the plus side, once you get your cheque, you can usually use your banking app mobile cheque deposit feature and gain access to the funds right away.  —  UP ↑

What if I have questions about which documents / receipts / invoices I should submit?

If you can, just upload everything. There isn’t any limit to how many files and documents you can upload. Your or I can go in and delete what’s not needed after your expense claim is processed. If this isn’t possible, then just contact me (647 – 839 – 5139) and we’ll figure out what you need to upload.  —  UP ↑

What if there is a mistake with how much I was paid?

right away! A phone call/text (647 – 839 – 5139) or email is fine. If a mistake was made, we’ll write you another cheque with the difference.  —  UP ↑

How do I submit a claim for Education / courses?

Make sure your course/certificate was approved for reimbursement by the Education Committee (presently consisting of Dave Wakely, Megan Walsh, and Caroline Bernou).

Make sure you passed  your course! You need to submit proof of completion as part of your expense claim. This can be a screenshot of your grades, transcript, or anything else. This also means you can’t submit for reimbursement until you’re done.  —  UP ↑

How do I submit a mileage claim?

The expense claim form does not assume return trips. The exact number of KMs you enter is what you will be paid out.  —  UP ↑